An inspiring conclusion to an insightful week: The SSON Shared Services Week provided valuable impulses for advancing SSC/GBS strategies. Here are our key takeaways:
1. Rethinking Target Operating Models
Efficiency and automation remain essential, yet customer centricity and knowledge-based tasks are becoming increasingly important. Many companies are insourcing tasks previously outsourced, requiring new competencies and an expanded role for SSC/GBS employees.
2. Generative AI - Early Success Stories
Generative AI is showing significant potential, particularly in analytics and customer experience. However, data quality remains critical to unlocking the full capabilities of these technologies.
3. Transformation Needs People
Automation and evolving job profiles demand targeted upskilling and effective change management. A respectful and transparent approach is crucial to guiding employees successfully through the transformation.
The SSC/GBS world is undergoing exciting changes - and we are here to support you on this journey!